Netrika was tasked by a leading insurance company to visit as a customer for conducting Mystery Shopping exercise at the empanelled Diagnostic Centers (DC)
To conduct mystery shopping of empanelled Diagnostic Centers (DCs) with special emphasis on reviewing and identifying whether the collection executives of diagnostic centers are adhering to the Standard Operating Procedure & Code of Conduct on ground.
The following was taken by Netrika:
Our procedures helped the client in identified the following:
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