CFE, CII, FCIISCM, CATS, CCPS, CFAP
Each company wants to be known for a high level of service, and many businesses also invest substantial time and money training staff to provide excellent customer care and support. Nevertheless, this does not ensure that all staff will provide the degree of helpfulness and support they have been employed to provide. A mystery shopping service will show just what kind of service customers are having even if there is no staff monitoring. Mystery Shopping is a procedure where an individual visits a retail store, cafe, bank branch or any such place to evaluate customer experience value.
We have a team of trained shoppers who disguise as actual customers and share specific, actionable insights to us in real-time, which are audited and finally shared with clients for internal reviews and corrective measures.
Contact us at the Netrika office nearest to you or submit a business inquiry online.
Organisations are trying to be proactive with their monitoring to spot suspicious people and packages before crimes occur.
We at Netrika aim to be in the top 5 in times to come soon, while maintaining cost competitiveness and quality of the work delivery.