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Mystery shopping

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Our Experts

Sanjay Kaushik
Sanjay Kaushik

Managing Director

CFE, CII, FCIISCM, CATS, CCPS, CFAP

Sanjay Kaushik
Col Sanganagouda Dhawalgi

Executive Director-FI

CFE

Sanjay Kaushik
Kasmera Shah

Director – Forensic Investigations

MBA, CFA and MS Finance

Sanjay Kaushik
Ekta Jain Kaushal

Associate Director – Forensic Investigations

MBA and CFE

About Mystery shopping

Each company wants to be known for a high level of service, and many businesses also invest substantial time and money, training staff to provide excellent customer care and support. Nevertheless, this does not ensure that all staff will provide the degree of helpfulness and support they have been employed to provide. A mystery shopping service will show just what kind of service customers are having, even if there is no staff monitoring. Mystery Shopping is a procedure where an individual visits a retail store, cafe, bank branch or any such place to evaluate customer experience value. 

We have a team of trained shoppers who disguise as actual customers and share specific, actionable insights in real-time, which are audited and finally shared with clients for internal reviews and corrective measures.

What Our Trained Shoppers Evaluate

Service Icons
Product quality
Service Icons
Infrastructure
Service Icons
Process conformity
Service Icons
Operations management
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Employee interactions

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